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Frequently
Asked Questions
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Q)
Is the e-mail offered made up of actual POP3 accounts?
A) No, they are forwarded accounts.
Q) When I go to enter my email addresses on the third level
domain information page, only a few blanks lines appear even though
you say I can have 50 email addresses. Why?
A) Initially, only 3 lines appear for you to enter your
email addresses in. If you use the available lines and click "Modify",
then more lines will automatically appear the next time that you
load this page.
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Q)
Can I use other name servers besides those provided?
A) Yes, you can use any name servers that you like, as
long as the are already known to the registry.
Q) When I try to change my name servers, there is an error,
why is this?
A) The name of the name servers might not be registered
at the registry.
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Q)
What does it mean when I look for a name and it is available but
the software says that I can't purchase it because there is a
duplicate entry?
A) It means that the name is in someone's account but has
not been actually purchased yet.
Q) Is my billing contact information going to be shown
in the whois?
A) Yes. We are required to supply this information to the
general public.
Q) I registered and purchased a name, then noticed that
I misspelled it. Can I delete it and get my money back?
A) Sorry, no, all sales are final.
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Q)
What are the terms for the parts of a domain name?
A) The "www" part of the address is an example of a third
level domain. The "yourname" part is an example of a second level
domain (SLD) and the ".com" is an example of a top level domain
(TLD).
Q) What is the meaning of the term "URL REDIRECT"?
A) With URL REDIRECT, when someone types your domain name,
for example, www.yourname.com, we transfer them to your website
and when they get there, they see the entire URL path to where
your website is actually hosted, for example, http://www.geocities.com/yourpage/yourpics.html.
Q) What is the meaning of the term "URL FRAME"?
A) With URL FRAME, when someone types in your domain name,
for example, www.yourname.com, and they get to your website they
only see your domain name in the browser address bar, for example,
www.yourname.com
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Q)
I registered a domain name with you. How do I connect this name
to my existing website?
A) From the "Third Level Domain Information" section, fill
in the host names and record types to fit your needs When finished,
click on the "Modify" button located at the bottom of the page.
Q) Why won't my url forward when I put it into the third
level domain information?
A) You must be sure to click on "Modify" when you are done
to save the changes, it can currently take up to 2 hours for changes
to take effect. We are working on making these changes immediately
Q) When I register my new domain name, how long will it take
to go "live" on the internet?
A) 12 to 24 hours. The registry only updates the zone files
from their database once every 12 hours.
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